1. Introduction
ANISA HUMPHREYS LLC is committed to providing customers with high-quality stationery products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days of the delivery date.
Before requesting a return, please contact us via our customer service email, providing your order number, the product name, and the reason for the return. Once you receive return instructions, please ship the item back following the process outlined by customer service.
- Return Conditions
To ensure proper processing, returned items must meet the following conditions:
Items must remain unused and undamaged.
Items should retain their original packaging, tags, and accompanying accessories whenever possible.
Customers must provide a valid order number or proof of purchase.
Items must not be rendered unsellable due to improper use, storage, or damage caused by the customer.
We may refuse standard return requests for items that have been used or damaged, are missing essential accessories, or otherwise fail to meet return conditions, subject to specific circumstances and applicable laws. However, we will handle cases involving quality issues or statutory return rights in accordance with the law.
- Return Address
Please contact customer service before requesting a return to confirm eligibility and obtain the appropriate return instructions.
17130 E 5TH ST N, INDEPENDENCE, MO, 64056
Do not ship items back without confirming the return address, as this may result in package delays, loss, or delivery failure.
- Return Shipping Costs
Quality Issues: If there are issues such as quality defects, shipping damage, or incorrect items sent, please contact us for verification. For cases confirmed to be our responsibility, we will cover reasonable return shipping costs or provide an appropriate solution in accordance with applicable policies.
Non-Quality Issues: If a customer requests a return due to personal preference, accidental purchase, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, unless otherwise required by law or agreed upon by us.
Unauthorized Returns: Please contact customer service first to obtain return instructions so that we can correctly identify and process the returned package.
5. Refund Processing
Upon receipt of the returned item(s), we will inspect the condition of the goods and review the return request.
Once the return is approved, the refund will generally be issued to the original payment method. We will initiate the refund process within 5–10 business days of approval; however, the actual time it takes for funds to appear in your account may vary depending on your bank, credit card issuer, or payment service provider.
If you do not receive the refund within the expected timeframe, please contact your bank or payment service provider first; if you still have questions, please contact us via our customer service email.
The refund amount will be determined based on the actual amount paid, the circumstances of the return, and applicable policies. Whether original shipping costs are refunded will depend on the reason for the return, the order details, and applicable laws.
- Damaged, Incorrect, or Defective Items
If the item(s) you receive are damaged, defective, missing parts, or do not match your order, please contact us as soon as possible and provide the following information:
Order number.
Product name and a description of the issue.
Clear photos of the item and its outer packaging (if applicable).
We will verify the situation and provide an appropriate solution based on the circumstances—such as a replacement, reshipment, or refund. The specific solution will be determined based on the product condition, inventory availability, and applicable laws.
- Order Cancellation
If you wish to cancel your order, please contact us as soon as possible before the item has shipped. Once an order has entered the packaging or shipping process, we may be unable to cancel it in time.
If an order has been paid for and is subsequently cancelled by us, the refund will be processed in accordance with applicable policies and the payment provider’s procedures. Consumer cancellation rights granted by law are not restricted by these terms.
- Exchange Policy
If you need to exchange an item, please contact us first to confirm stock availability and exchange arrangements. Exchange requests must meet the applicable return criteria.
If the desired item is out of stock, we may discuss alternative solutions with you, such as a refund or selecting a different product.
9. Situations Not Eligible for Return
We may be unable to accept return requests for reasons other than quality defects if the items do not meet standard return criteria due to human-induced damage, improper use, unauthorized modification, or missing essential accessories.
However, this clause does not exclude or limit any statutory rights regarding returns, refunds, warranties, or other entitlements that consumers may have under applicable laws.
Thank you for choosing ANISA HUMPHREYS LLC. We will make reasonable efforts to provide you with fair, transparent, and convenient after-sales service.